Evaluation methods in the CSCW literature

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- Heuristic evaluation (HCI): relies on an evaluator's immediate reactions, intuitions and predictions, categorised under a set of Design Principles and Usability Attributes. - User testing (HCI) - Lab experiments (Cognitive/Social Psychology) : collect quantitative data about a single specific factor, attempting to screen out other influences (decontextualised and artificial nature of these experiments) - Interviews & Questionnaires, Focus Groups and Customer Feedback (Social Psychology) - Longtitudinal trials and Semi-realistic ethnography (Sociology). - Ethnography (Sociology) - Conversation Analysis and Interaction Analysis. (Ethnomethodology) - Breakdown Analysis. (Computer Science/Philosophy) A breakdown is defined as any incident where the user has cause to focus on the system rather than the task.