User inscriptions to go beyond interface confusion. ...
User research data analysis
Two quick links that I still have to digest, think about, mix and adapt about user research and design by Steve Baty: First, Deconstructing Analysis Techniques: different sorts of analysis to apply to user research. "Deconstruction: breaking observations down into component pieces. This is the cla...
Design/Futures/Design
It's been a while that "On Futures and Design" by Alex Soojung-Kim Pang was stuck in my RSS reader. Finally got some time to read it. In this article, Alex examines the role of design in futures research and how both field can be beneficial to each others. (Crafted piece of the future at LDM, EPFL...
Clive Grinyer at Mobile Monday Zürich
Quick trip to Zürich yesterday for Mobile Monday where I was invited to participate as a workshop moderator. The keynote speaker was Clive Grinyer who recently moved to Cisco as a customer experience director (after a position at Orange/France Telecom). His presentation was called "I've never used...
Exploring failed futures at Lift09
At Lift09 the other day, I gave a modified version of my earlier talk about failed products/futures. I tried to take into account the remarks I received from various attendants of Design Engaged and came up with the following script: Smart fridges, flying cars and visiophones are common examples of...
Traffic light in staircases
Lift09 is over and I only have enough energy to post this intriguing light sign we encountered when visiting the cathedral in Geneva. It's supposed to indicate to visitors when they can go down the stairs (to avoid traffic congestion in the narrow staircases). An interesting example of signage. ...
Design flop reasons
Cris sent me this highly interesting paper that is spot on my Lift presentation: Why the overwhelming numbers of design flops? by Alice Rawsthorn. The article tries to list the reasons why design goes wrong and misses the point (besides reasons such as budget issues, deadline pressure and lack of t...
Clive Grinyer on customer experience design
In this insightful blogpost Clive Grinyer, formerly designer a Orange, now at CISCO, reflects on his experience of customer experience design in the mobile industry. Some excerpts I enjoyed: "In the conventional industrial product development process at that time, my design specification was handed...
Clothe pegs hack
Along with duct tape, clothe pegs are perhaps one the most intriguing tool to modify the purpose of things in order to meet new objectives. The example above, encountered this afternoon in a french bathroom shows a striking example of a thoughtless act: how wooden clips can keep a tube of toothpas...
Bluetooth in your life?
Overemphasis on technology? Seen last week in Geneva. Pervasive computing to the maximum. ...